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Muscat International Services LLC (MIS) has been operating in the GSA Representation business since 2011. Over the years, we have steadily expanded our portfolio by representing airline brands in both Passenger GSA and Airport Supervision services across Oman Airports, with a special focus on Muscat International Airport and Salalah Airport1.
We have nurtured long-lasting partnerships with leading global airlines, franchisees, ticketing partners, and other key players in the aviation industry. Our comprehensive range of services includes rent-a-car, hospitality services, airport service facilitation, meet and greet services, and VIP limousine transfers.
As an effective local partner, our responsibilities encompass various aspects:
Customer Service: We prioritize excellent customer service, ensuring passengers receive top-notch assistance at every touchpoint.
Sales and Marketing Strategies: Our team develops robust sales and marketing strategies to promote our airline partners effectively.
Training and Development: We invest in training programs to enhance our teams’ skills and knowledge.
Business Continuity Plans: We implement strong continuity plans to maintain consistent revenue streams.
Customization: Each operational setup is tailored to meet the specific requirements of the respective airline.
Our core strengths include dedicated sales and customer service teams, a tradition of swift yet high-quality service delivery, and adaptability to customize operations. We continuously seek new opportunities by expanding our partnerships with airlines in the region1.
We’re committed to providing unmatched service and contributing to overall profitability in the aviation industry.
AIRPORT SERVICES
Our dedicated team for Airport Supervision services provides a great value proposition. We assure our customers of:
Unmatched Quality Customer Service: Our team is committed to delivering exceptional service to passengers and airlines alike.
On-Time Turn-Around Flights: We ensure efficient turnaround times for flights, minimizing delays and optimizing operations with respective Ground Handling Agencies.
Safety and Security: Our top priority is the safety and security of all passengers, crew, and airport personnel.
Preparation & Planning: Ensures a smooth and organized process for passengers before their flight. The check-in process involves verifying travel documents, selecting seats, and obtaining boarding passes. Airlines set specific check-in deadlines to manage the flow of passengers and maintain the punctuality of flights.
Feel free to reach out to us for any inquiries or assistance related to airport supervision. We’re here to make your travel experience smooth and secure!
AIRLINE PARTNERS
Our relations with Airline Partners enable us to cultivate exceptional teamwork. Additionally, we collaborate closely with numerous Tourism Offices, Travel Trade Partners, and corporate entities, Ground handling agencies. This collective effort has positioned us uniquely in the Sultanate of Oman.
OFFICE LOCATIONS
Muscat
Building No. 164, Ground Floor, Way 3305
Dohat Al Adab Street, Al Khuwair Street 133,
Muscat, Sultanate of Oman
CR Number – 1088866
Salalah
Hotel Haffa House
Al Matar Street,
Near Burj Al Nadha R/A
Dhofar, Sultanate of Oman
CR Number – 1088866
CORE STRENGTHS
Our organization boasts several core strengths that set us apart in the travel industry:
Experienced Management Team: Our seasoned management team brings a wealth of expertise and strategic vision to the table.
Customer-Centric Approach: We have extensive experience dealing with a diverse range of customers, ensuring personalized service for each.
Financial Integrity: Our strong financial foundation and unwavering professional integrity inspire confidence in our partners.
Regional Expertise: With in-depth knowledge of the region’s travel requirements, we tailor our services to meet specific needs.
Government and Industry Relations: Our excellent relationships with government bodies, civil aviation authorities, and airport officials facilitate seamless operations.
Unrivalled Customer Service: We are committed to providing unparalleled service to both travellers and the broader travel community.
Cutting-Edge Technology: Our in-house technology company equips us with state-of-the-art systems and solutions.
Extensive Network: We maintain close ties with trade partners, corporate entities, and diplomatic circles.
Feel free to explore our services further, and don’t hesitate to reach out for any inquiries or assistance. We’re dedicated to enhancing your travel experience!
